The important bits
refund/cancellation policy
Due to the nature of products & services sold; we do not offer refunds. We reserve the right to refuse treatment and/or refund of any deposit/booking fees paid. Each situation of which this shall arise will be judged by its own merit and at the discretion of the practitioners.
Cancellations - Online, in person or via the Fresha App; our terms are the same. Cancelling any appointments due more than 48 hours in advance is permitted and free of charge. Cancelling within 48 hours will incur a 30% fee of chosen product/service.
Not showing up for an appointment for any reason, cancelling prior arrangements/agreements for products and/or services will be charged at 50%. This is non negotiable.
fulfilments
All treatments/services/products and items purchased will be carried out at our base clinic. Any vouchers, gifts will be to be collected from our premises unless prior agreed or pre-arranged.
Guest clinics are and will be offered where all set policies/terms and conditions remain the same.
Terms and Conditions
We reserve the right to cancel prior or face to face any orders, bookings, services or treatments without notice. We also have the right to advise against what you may necessarily believe is correct for you based on our knowledge, training and expertise.
All bookings will follow and adhere to our Cancellation and fulfilment policies.
Whereby we say 'we' 'practitioners' 'aestheticians' 'us' this is pertaining to Sasha Gilling-Price and Laura Brown. The 'studio' 'base' 'clinic' refers to the premises in which we actively work and carry out paid services.
We are not responsible for varied results person to person. All products, services and treatments are sold pending consultations/pre/post care and advice. Adverse reactions following non disclosure from client/customer will not result in refunds or alike.
complaints procedure
At StudioTwenty2, we are committed to treating all our patients appropriately, compassionately, and fairly. If, however, you have an issue with any matter in relation to your treatment at StudioTwenty2, you are entitled to log a complaint.
For privacy and data protection reasons, you are required to do this in writing by a signed letter sent by post or a scanned signed letter sent by e-mail from your own account. If you require assistance with making your complaint, StudioTwenty2 will be pleased to help and support you through the process. You will need to send in the complaint letter to:
StudioTwenty2, 22 Killiebrigs, Heddon on the wall, Newcastle upon Tyne, NE15 0DD or e-mail your scanned, signed letter to sasha@studio-twenty2.co.uk
